Terms & Conditions

1.Quotation Validity

All pricesquoted are valid for 30 days from the date of the quotation. Please ensure thatthe details on the quotation are correct.

2. Orders& Cancellations

If you acceptour quotation and instruct us to proceed, we will place the order within 3days. As all of our products are custom-made to your specifications, thestatutory 14-day cooling-off period does not apply once manufacturing hasbegun, in accordance with Regulation 28(1)(b) of the Consumer ContractsRegulations 2013.

You cannotcancel or amend an order once it has been submitted unless the goods arefaulty, damaged, or missing.

3.Deposits & Payments

A 50% depositis required before we place an order. This deposit becomes non-refundable afterthe initial 3-day cancellation window. Paying the deposit within the 3-daywindow indicates that you wish performance of the contract to begin immediatelyand confirms acceptance of our terms and conditions.

Theremaining balance is due 7 days, following the completion of the work to yoursatisfaction.

Details ofour bank account can be found on your quote and invoice. We also accept creditand debit card payments – call 01733 639045 for details.

4. LeadTimes & Installation

Our currentlead time is 8–11 weeks for shutters and 2–5 weeks for blinds from the date oforder. These lead times are indicative only and not guaranteed. We will contactyou once we receive your order from the factory to schedule installation. Customersare responsible for providing access to the installation site and ensuring thearea is clear and safe. We reserve the right to reschedule if conditions areunsafe or unsuitable.

5. ProductIssues & Replacements

If yourmade-to-measure product is faulty, damaged or missing, we will promptly order areplacement.

6.Warranty

All of ourshutters are guaranteed against defects in manufacture and materials for aperiod of 5 years from the date of installation. Blinds are guaranteed for 12months from installation.

7.Limitation of Liability

We shall notbe liable for any indirect, special, or consequential losses or damages,including loss of profit or opportunity, arising from any delay or defect inthe goods or installation.

8.Governing Law

These termsand conditions are governed by and construed in accordance with the laws ofEngland and Wales. Any disputes shall be subject to the exclusive jurisdictionof the courts of England and Wales.

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