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Premium Quality with Price Match Guarantee
Premium Quality with Price Match Guarantee
All prices quoted are valid for 30 days from the date of the quotation. Please ensure that the details on the quotation are correct.
If you accept our quotation and instruct us to proceed, we will place the order within 3 days. As all of our products are custom-made to your specifications, the statutory 14-day cooling-off period does not apply once manufacturing has begun, in accordance with Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. You cannot cancel or amend an order once it has been submitted unless the goods are faulty, damaged, or missing.
A 50% deposit is required before we place an order. This deposit becomes non-refundable after the initial 3-day cancellation window. Paying the deposit within the 3-day window indicates that you wish performance of the contract to begin immediately and confirms acceptance of our terms and conditions.
The remaining balance is split into 2 payments, a 25% payment is required to book your fitting, then the remaining balance is due following an invoice after the installation is completed. If there are any issues with the fitting of any individual blinds or shutters, the balance for all products that have been successfully fitted will still be due on the invoice. Any necessary adjustments or remedial work will be carried out as soon as possible.
Where an order consists of multiple products, windows, shutters, or installation phases, any item that has been completed, delivered, or installed without defect shall be invoiced and paid for in accordance with the agreed payment terms, regardless of whether an issue exists with any other item within the same order.
The existence of a defect, dispute, or outstanding remedial work affecting one or more items shall not entitle the Customer to withhold payment for items that have been satisfactorily completed, delivered, or installed. Any agreed remedial works shall be limited to the affected item(s) only and shall not delay or affect payment for the remaining balance relating to the unaffected item(s).
Our current lead time is 11-13 weeks for shutters and 3–5 weeks for blinds from the date of order. These lead times are indicative only and not guaranteed. We will contact you once we receive your order from the factory to schedule installation. Customers are responsible for providing access to the installation site and ensuring the area is clear and safe. We reserve the right to reschedule if conditions are unsafe or unsuitable.
If your made-to-measure product is faulty, damaged or missing, we will promptly order a replacement.
All our shutters are guaranteed against defects in manufacture and materials for a period of 15 years from the date of installation. Blinds are guaranteed for 12 months from installation.
We shall not be liable for any indirect, special, or consequential losses or damages, including loss of profit or opportunity, arising from any delay or defect in the goods or installation.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
